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Additional products, professionally marketed to your customers will drive your profits forward. At the same time improving your customer relationship by providing a high quality service when handling any enquiry or incident.
Our function is to administer programmes using the latest technology and systems that can eradicate human error in the processing and manipulation of data. The objective is to use this technology to undertake processes that can support high quality staff to provide a service to you and your customers that is best practice.
We can develop new products designed to satisfy the needs of your customers, with detailed information of the programmes technical and financial structure, together with solicitation via either mailing or telephone campaigns.
We understand the stress suffered by your customers even through small inconveniences and provide total management of any incident. We also ensure that any repairer is fully qualified and complies to our stringent service levels.
Around the clock, every day of the year, our call advisors are ready to assess incoming claims, arrange emergency repairs and offer advice.
We provide the accurate and real time information from all aspects of the scheme, and report to all parties involved in the programme. This information is available at any time with access being available to authorised parties via the internet using a secure link.